Frequently Asked Questions
Everything you need to know about luxury living and seamless shopping.
What is the typical lead time for custom furniture orders?
Custom furniture pieces typically require 8 to 12 weeks for production and delivery. Lead times may vary based on the specific manufacturer and fabric availability.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for most furniture items. This includes room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home decor and rugs?
Standard decor items and rugs can be returned within 30 days of delivery, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
Can I request fabric swatches before placing an order?
Absolutely. We recommend ordering swatches to ensure the color and texture meet your expectations. You can request up to five complimentary swatches through our product pages.
Do you provide interior design consultations?
Yes, High Fashion Home offers professional design services. Our consultants can help you with floor plans, color palettes, and curated furniture selections to fit your aesthetic.
How do I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture items, the delivery partner will call you to schedule a specific arrival window.